To start the application in Debug Mode on your Windows computer, do the following:
- Open File Explorer;
- Go to the folder where the ENCDataVault.exe is located;
- Click on the location bar of the File Explorer (where you see the path);
- Then type cmd and press the Enter key. The command prompt will be opened;
- In command prompt type in the exact name of the executable (probably ENCDataVault.exe), enter space and then type -d
- Press the Enter key, to start the log file (the log file will be created in the same folder as your ENCDataVault.exe file);
- After the crash please send us the log file.
Note: Allow the program to run until it crashes or you have completed the steps of concern.
To start the application in Debug Mode on your Mac, do the following:
- Open the Terminal window
- Then when the terminal window has opened, type in: Open /applications/ENCDataVault.app --args -dd
- A popup will tell you where the log file will be saved.
Note: Allow the program to run until it crashes or you have completed the steps of concern.