Passwords are an essential part of DataVault, since the encryption is using the password as a key. For DataVault, we have two kinds of passwords:
- ENC License Account password
- Secure Folder password
ENC License Account password
When purchasing DataVault, you are given a free ENC License Account. This account is used to log in to DataVault, it does NOT provide any access to data. If you cannot log in to DataVault anymore, you can reset your password here: https://encsecurity.com/account/forgotten-password
Secure Folder password
You are the only one who has your password, and we cannot reset it. If you do not yet have important files in the Secure Folder, and can afford to lose what is stored in the Secure Folder, you can start over. Delete the “Secure Folder” folder and start the application again. You can now create a new Secure Folder.
In most cases, people are unable to log in because either the CAPS LOCK or the NUM LOCK button has been pressed when the password was created, or when login is attempted. You may find a solution by trying various combinations.